Surplus GY Agent Portal
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How the Agent Portal works

As a Surplus GY Agent you run a local collection point that takes cash for customer orders and holds parcels for collection. This page walks through every workflow, step by step.

What the portal looks like

Your counter, at a glance

The dashboard tells you the one thing that matters before a customer walks in: how much cash you can take right now, and what your caps leave for the rest of the day.

The Agent dashboard. An illustration, with invented balances.

Taking a payment

The customer shows a PAY code. You key it in, the portal tells you the exact amount to take, and confirming it debits your float and marks the order paid.

Confirm cash. An illustration, with an invented code and amount.

The parcel shelf

Cash is only half of it. A driver hands you a parcel and you scan it onto the shelf; the customer comes in with a collection code and you scan it back out. Anything nobody collects goes back to the seller with a return driver.

The parcel desk. An illustration, with invented parcel codes.

Your float and your fees

One running balance, and every movement against it written down. Top up by card or MMG and it is credited as soon as the payment clears, each cash order you release debits it, and the fee you earned lands back in the same ledger.

The wallet ledger. An illustration, with invented entries.
Getting started

Apply and get activated

  1. Apply on the Become an Agent form with your business and contact details.
  2. Our team reviews your shop and identity, then activates and certifies it.
  3. Until then you will see an Under review notice when you sign in.

Fund your float wallet

  1. Open Wallet and send a top-up by bank or MMG.
  2. Enter the amount and the payment reference as a top-up request.
  3. Admin verifies the funds and credits your wallet. Your balance can never go below zero.
Everyday workflows

Take cash for an order

  1. The customer shows their PAY- code (or QR).
  2. Open Confirm cash, key in the code, and check the exact amount shown.
  3. Take the cash, then press Confirm. Your wallet is debited and the order is paid.
  4. You earn a fee for the confirmation, settled to you weekly.

Receive and hand out parcels

  1. A driver drops a parcel: Scan in to place it on your shelf.
  2. When the customer arrives, Scan out to hand it over.
  3. If a parcel is not collected, Hand back to the return driver.

Refunds and earnings

  1. Cash-paid order refunds are digital only, made by Surplus to the customer. You never give cash back.
  2. Your fees add up in the wallet ledger.
  3. They are settled weekly to your registered payout account.
Cash rules that keep you safe: only take cash against a valid code and the exact amount shown, never off-system. Every top-up is verified before it credits, the wallet never goes negative, and all activity is logged. If anything looks wrong, stop and contact support.
Need a hand?
Email support@surplusgy.com or call your Surplus GY contact. Keep your Agent details and payout account up to date in Profile.