Account Deletion Policy

Effective date: 15 August, 2026

We are committed to protecting the privacy and data of our users. This Data Deletion Policy explains how to request deletion of your account, what is deleted, and what we are required to keep.

 

How to Request Account Deletion

In the app

1. Open the Surplus-GY app on your device.
2. Tap the profile icon at the bottom of the screen to open your Profile.
3. Tap Delete Account.
4. Confirm that you want to delete your account permanently.

 

On the website

You can delete your account in the profile section of the website.

 

By email

If you cannot access your account, email us from the address registered to the account using the contact details below, and we will verify your identity before acting on the request.

 

What Is Deleted

When your deletion request is processed, the following is permanently removed from our systems:

• Personal information: your name, email address, phone number, delivery addresses and any other identifying information provided when you created the account
• Usage data: preferences, settings and browsing history linked to your account
• User-generated content: content you have added, such as reviews, comments and uploads
• Connection logs: IP addresses and device information associated with your account
• Saved payment preferences held in your account. Card details are held by our payment provider and not by us

 

What We Are Required to Keep

Some records cannot be deleted, because the law requires us to keep them:

• Transaction and order records, which must be retained to meet tax, accounting and regulatory obligations
• Records needed to resolve an open dispute, a chargeback or a legal claim, kept until the matter is concluded
• Records we are required to keep by a court order or a lawful request from an authority

Where records must be kept, they are separated from your account and are no longer used to identify you as a user of the service.

 

If you have an order in progress, we will complete or cancel it before the account is deleted.

 

When It Happens

Deletion begins as soon as your request is confirmed. Data is removed from our live systems immediately, and from routine backups within 30 days.

Deletion is permanent. Your account, order history and saved details cannot be restored afterwards, and you would need to create a new account to use Surplus-GY again.

 

Contact Us

If you have questions about this policy or wish to request deletion of your account, contact us using the details below. We aim to respond within 2 working days.

Thank you for using Surplus-GY. Your privacy and data security are a priority.